Question 1

What should I do if my order arrives damaged or incorrect?

Accepted Answer

Please contact us with your order number and clear photographs of the item. Once the issue is confirmed, we will arrange a refund or suitable solution.

Question 2

Can I return or exchange an item?

Accepted Answer

Orders within Türkiye are subject to standard consumer return and exchange regulations. For international orders, refunds are provided only if the item arrives damaged or if you receive the wrong product. International returns are not required in these cases.

Question 3

How much does shipping cost?

Accepted Answer

Shipping is free for all orders within Türkiye. International customers must pay the shipping fee displayed at checkout.

Question 4

When will my order be delivered?

Accepted Answer

Orders within Türkiye are prepared and shipped within 3 business days. International delivery usually takes between 1 and 2 weeks after dispatch, depending on the destination and customs procedures.

Question 5

How can I contact you?

Accepted Answer

You can reach us through the contact form on our website or via the WhatsApp button displayed on the page. Please include your order number when contacting us about an existing order.

Frequently asked questions

What should I do if my order arrives damaged or incorrect?

Can I return or exchange an item?

How much does shipping cost?

When will my order be delivered?

How can I contact you?

FAQ